Data Security

1. Security Overview

Anvahi employs enterprise-grade security measures designed specifically for healthcare data protection. Our security framework is built on industry best practices and regulatory compliance requirements including HIPAA, HITECH, and SOC 2 Type II standards.

2. Data Encryption

2.1 Encryption at Rest

All data stored in our systems is protected using:

• • AES-256 encryption for all database storage
• • Encrypted file systems with separate encryption keys
• • Database-level encryption for sensitive fields
• • Encrypted backups with key rotation
• • Hardware Security Modules (HSMs) for key management

2.2 Encryption in Transit

Data transmission is secured through:

• • TLS 1.3 for all web communications
• • Perfect Forward Secrecy for session protection
• • Certificate pinning to prevent man-in-the-middle attacks
• • Encrypted API communications with authentication tokens
• • VPN tunnels for administrative access

2.3 Voice Data Protection

Voice recordings receive special protection:

• • End-to-end encryption from device to processing
• • Ephemeral processing - recordings deleted after transcription
• • Isolated processing environments for voice data
• • No persistent storage of raw audio files

3. Infrastructure Security

3.1 Cloud Infrastructure

Our infrastructure is built on secure cloud platforms:

• • AWS/Azure secure regions with healthcare compliance
• • Virtual Private Clouds (VPCs) with network isolation
• • Private subnets for sensitive data processing
• • Web Application Firewalls (WAF) for threat protection
• • DDoS protection and traffic filtering

3.2 Network Security

• • Zero-trust network architecture
• • Multi-layered firewalls with intrusion detection
• • Network segmentation for data isolation
• • Regular penetration testing by third-party security firms
• • 24/7 network monitoring and threat detection

3.3 Server Security

• • Hardened operating systems with minimal attack surface
• • Automated security patching and updates
• • Container security with image scanning
• • Privileged access management with just-in-time access
• • File integrity monitoring for unauthorized changes

4. Access Controls and Authentication

4.1 User Authentication

• • Multi-Factor Authentication (MFA) required for all accounts
• • Single Sign-On (SSO) integration with enterprise systems
• • Strong password policies with complexity requirements
• • Account lockout after failed attempts
• • Session timeout for inactive users

4.2 Role-Based Access Control (RBAC)

• • Principle of least privilege - minimum necessary access
• • Granular permissions for different data types
• • Organization-level controls for multi-tenant security
• • Regular access reviews and deprovisioning
• • Audit trails for all access and modifications

4.3 Administrative Access

• • Separate administrative accounts with enhanced security
• • Privileged Access Management (PAM) systems
• • Break-glass procedures for emergency access
• • Video recording of administrative sessions
• • Background checks for all administrative personnel

5. Data Protection and Privacy

5.1 Data Minimization

• • Purpose limitation - data collected only for specific purposes
• • Data de-identification where technically feasible
• • Automatic data purging based on retention policies
• • Anonymization techniques for analytics and research

5.2 HIPAA Compliance

• • Business Associate Agreements (BAAs) with all vendors
• • Administrative safeguards including security officer designation
• • Physical safeguards for data center access
• • Technical safeguards including access controls and encryption
• • Breach notification procedures within 72 hours

5.3 International Compliance

• • GDPR compliance for European users
• • PIPEDA compliance for Canadian users
• • Data residency options for regional requirements
• • Cross-border transfer safeguards with Standard Contractual Clauses

6. Monitoring and Incident Response

6.1 Security Monitoring

• • 24/7 Security Operations Center (SOC)
• • Real-time threat detection and automated response
• • Security Information and Event Management (SIEM)
• • Behavioral analytics for anomaly detection
• • Comprehensive audit logging for all system activities

6.2 Incident Response

• • Dedicated incident response team available 24/7
• • Documented response procedures with clear escalation paths
• • Forensic investigation capabilities for security events
• • Customer notification protocols for data breaches
• • Regular incident response drills and tabletop exercises

6.3 Vulnerability Management

• • Regular vulnerability assessments and penetration testing
• • Automated security scanning of code and infrastructure
• • Bug bounty program for external security research
• • Rapid patching procedures for critical vulnerabilities
• • Security regression testing for all updates

7. Business Continuity and Disaster Recovery

7.1 Data Backup and Recovery

• • Automated daily backups with encryption
• • Geographically distributed backup storage
• • Point-in-time recovery capabilities
• • Regular backup testing and restoration drills
• • Recovery Time Objective (RTO) of 4 hours
• • Recovery Point Objective (RPO) of 1 hour

7.2 High Availability

• • 99.9% uptime guarantee with SLA monitoring
• • Load balancing across multiple data centers
• • Auto-scaling for demand fluctuations
• • Redundant systems with automatic failover
• • Database clustering with real-time replication

8. Employee Security

8.1 Personnel Security

• • Background checks for all employees with data access
• • Security awareness training and regular updates
• • Confidentiality agreements and security policies
• • Regular security training and phishing simulations
• • Secure development practices and code review

8.2 Access Management

• • Onboarding and offboarding procedures
• • Regular access reviews and permissions audits
• • Segregation of duties for sensitive operations
• • Vacation rotation for critical security roles

9. Third-Party Security

We carefully vet all third-party vendors and service providers:

• • Security assessments of all vendors
• • Business Associate Agreements for healthcare data
• • Regular vendor security reviews and audits
• • Data Processing Agreements for GDPR compliance
• • Vendor risk management program with ongoing monitoring

10. Compliance and Auditing

10.1 Regular Audits

• • Annual SOC 2 Type II audits by independent auditors
• • Quarterly internal security assessments
• • HIPAA compliance audits and risk assessments
• • Penetration testing by external security firms

10.2 Compliance Reporting

• • Detailed audit reports available to customers
• • Compliance certifications and attestations
• • Transparency reports on security incidents
• • Customer security questionnaire responses

11. Reporting Security Issues

If you discover a security vulnerability or have concerns about data security: