Terms of Service

1. Acceptance of Terms

By accessing and using Anvahi ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Anvahi is a voice-powered documentation platform designed for healthcare professionals, specifically physiotherapists and nutritionists. Our service includes:

• • Voice-to-text transcription for clinical documentation
• • Intelligent templates for patient assessments
• • Secure storage and management of healthcare documentation
• • Integration tools for existing healthcare systems
• • Analytics and reporting features

3. User Eligibility and Account Registration

3.1 Eligibility

To use Anvahi, you must:

• • Be at least 18 years of age
• • Be a licensed healthcare professional or authorized healthcare organization
• • Have the legal authority to enter into this agreement
• • Comply with all applicable laws and regulations

3.2 Account Security

You are responsible for:

• • Maintaining the confidentiality of your account credentials
• • All activities that occur under your account
• • Notifying us immediately of any unauthorized use
• • Using strong passwords and enabling two-factor authentication

4. Acceptable Use Policy

4.1 Permitted Uses

You may use Anvahi only for:

• • Legitimate healthcare documentation purposes
• • Creating and managing patient assessments and treatment notes
• • Professional healthcare communication and record-keeping
• • Research and quality improvement (with proper anonymization)

4.2 Prohibited Uses

You may not use Anvahi to:

• • Violate any applicable laws, regulations, or professional standards
• • Breach patient confidentiality or HIPAA requirements
• • Upload malicious software or attempt to compromise security
• • Share your account access with unauthorized individuals
• • Reverse engineer or attempt to extract our algorithms
• • Use the service for non-healthcare purposes
• • Transmit spam, abuse, or harassing content

5. Professional Responsibility and Compliance

As a healthcare professional using Anvahi, you acknowledge that:

• • You remain fully responsible for all clinical decisions and patient care
• • Anvahi is a documentation tool and does not provide medical advice
• • You must comply with all applicable healthcare regulations (HIPAA, PIPEDA, GDPR, etc.)
• • You are responsible for obtaining appropriate patient consents
• • You must maintain your professional licenses and credentials
• • All documentation must be reviewed and verified for accuracy

6. Payment Terms and Billing

6.1 Subscription Fees

Use of Anvahi requires a paid subscription. Fees are:

• • Billed in advance on a monthly or annual basis
• • Non-refundable except as required by law
• • Subject to change with 30 days notice
• • Due on your designated billing date

6.2 Payment Processing

Payment is processed securely through third-party payment processors. You authorize us to charge your designated payment method for all fees incurred.

7. Data Ownership and Usage Rights

7.1 Your Data

You retain ownership of all data you input into Anvahi, including:

• • Clinical documentation and patient notes
• • Voice recordings and transcriptions
• • Templates and custom forms
• • Analytics and reports generated from your data

7.2 License to Anvahi

You grant Anvahi a limited license to:

• • Process and store your data to provide our services
• • Create backups and ensure data redundancy
• • Improve our services using anonymized, aggregated data
• • Comply with legal obligations and court orders

8. Service Availability and Support

8.1 Uptime and Availability

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. Planned maintenance will be announced in advance when possible.

8.2 Customer Support

Support is provided during business hours via email and chat. Emergency support may be available for critical issues affecting patient care.

9. Disclaimers and Limitations

9.1 Medical Disclaimers

Anvahi is a documentation tool only and:

• • Does not provide medical advice, diagnosis, or treatment recommendations
• • Should not replace professional clinical judgment
• • May contain transcription errors that require human verification
• • Is not a substitute for direct patient examination

9.2 Limitation of Liability

To the maximum extent permitted by law, Anvahi's liability is limited to the amount paid for the service in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting support. You remain responsible for all charges incurred before termination.

10.2 Termination by Anvahi

We may terminate your account for:

• • Violation of these terms
• • Non-payment of fees
• • Misuse of the service
• • Legal or regulatory requirements

10.3 Data Retention After Termination

Upon termination, we will provide 30 days to export your data. After this period, data may be permanently deleted in accordance with our retention policies.

11. Changes to Terms

We may modify these terms at any time. Significant changes will be communicated via email with 30 days notice. Continued use after changes become effective constitutes acceptance of the new terms.

12. Governing Law and Dispute Resolution

These terms are governed by the laws of [Your Jurisdiction]. Disputes will be resolved through binding arbitration, except for claims that can be brought in small claims court.

13. Contact Information

For questions about these Terms of Service, please contact us: